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WOO X Responds to Withdrawal Delays, Says Fix Work Is Ongoing

AI Market Summary
WOO X acknowledged abnormal withdrawal delays, citing case reviews and onchain confirmation backlogs, and asked affected users to submit details via official support. The incident, amplified by community reports of withdrawals stuck in pending/processing states, can weigh on confidence in the venue's operational integrity and liquidity access. The statement's anti-scam reminders and threat of legal action underscore reputational risk while the platform works to normalize withdrawals.
Impact level
● Medium
Affected assets
WOO/USDT+3.24%
AI Insight · WOO/USDTAI Insight
▼ Bearish
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⚠️ AI-generated insights are based on news content and are provided for informational purposes only. They do not constitute investment advice or represent the views of BingX. Investing involves risk. Please trade responsibly.
WOO X said it is investigating reports of unusual withdrawal issues after some users flagged slower-than-normal processing. In a statement released on Sept. 6 (UTC+8), the exchange said it is reviewing affected cases and overall system conditions. Some withdrawal requests may still be under review or awaiting on-chain confirmations, and the team is working to restore normal processing as quickly as possible. Users experiencing delays are advised to contact official customer support and provide their UID, withdrawal order number, request time, asset, network information, and a screenshot showing the current status. The platform also warned users against unsolicited direct messages and reminded them not to disclose passwords, seed phrases, private keys, or verification codes. WOO X added that it reserves the right to take legal action against anyone it says fabricates, distorts, or maliciously spreads false information that harms users or the platform's reputation. The exchange urged users to rely only on official announcements and verified support channels for updates. Earlier, on-chain investigator ZachXBT issued a community alert saying that over the past three days, multiple verified WOO X users reported withdrawals stuck in "pending" or "processing" status. (Source: BlockBeats)
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